Terms and Conditions
You: You and/or your business as detailed below.
Us/We: HAE Landscape Ltd (‘hereafter referred to as HAE’)
Agreements
1.1 By signing a briefing document/quote/or business proposal or asking us to proceed with the work detailed within them, a binding agreement will take effect and cannot be cancelled without written consent from both you and us.
1.2 This agreement is governed by English and Wales Law and you and we agree that disputes can only be settled within English and Wales Courts.
1.3 This Agreement constitutes the entire agreement between the parties with respect to all matters referred to herein and supersedes all earlier warranties, representation or statements made by the parties (whether oral or in writing).
Payment Terms and Agreement
2.1 You are agreeing to pay for your order in accordance with our payment terms. These require a 50% deposit with the project order and 50% payment on delivery or completion of works (days and invoice amounts to define). For large scale campaigns we may agree to set timely stage payments divided equally throughout the contract. We consider a
project completed if we are waiting for content from you that is preventing completion of the project.
2.2 Where payment is not made, we will charge interest on outstanding balances at a rate of 5% per month unpaid. Where online services have been provided (Training, Digital Packages, etc.) as part of this or previous orders, all online services will be suspended until payment is made in full.
2.3 We accept payment by the means of bank transfer and BACS payments.
2.4 An additional charge will be applicable should you request changes to the design that are significantly different to your original requests after we have supplied the design consultancy.
Ownership
3.1 All goods provided or delivered as a result of this order will remain the property of HAE until payment is received and cleared in full.
Designs
4.1 We provide a high quality design service. If you appoint us to create any design work, we will undertake a comprehensive briefing session where we request detailed information about you and your company. We will produce one design or proof based on this initial briefing exercise. If you are not happy with our initial design, we will ask you to provide appropriate feedback in writing stating where errors have been made. Following agreed changes, we will then provide a second design without further charge to you. We will always endeavour to ensure that you are satisfied with our work.
4.1.1 Any revisions included within a quote will be charged up to one hour per revision (unless otherwise stated).
4.2 If additional designs are requested (following 4.1 above) additional charges may become applicable, which we will always negotiate and agree costs with you incur any further charges.
4.3 If your brief does not include a copywriting service within the project costs, we require you to provide the written text needed to complete your project in an electronic format such as an email, Word file, etc. When you provide your text, please ensure this is ‘clean copy’ – i.e. final text ready for use, fully spell checked, grammar checked, proof-read, etc. and not ‘draft copy’. Additional charges will be made should amendments be needed to a design where the changes are being made to client supplied text.
4.3 Copywriting is provided at an additional and separate cost to design and will be listed within your quotation.
4.4 If you wish to access our online services, which are content creation and other tailored services, you will be sent a release form which needs to be signed before we can give you access to the package. The form acknowledges that once you have access to the Packages, we are not responsible for any changes you make to them. If there are problems as a result of any changes you make, resolving these problems will be charged at our standard hourly rates.
Copyright
5.1 We retain the copyright on all designs we produce until payment is received in full, upon which we then assign the copyright for the designs to you.
5.2 We retain full copyright of the computer source files used to create your design (unless stipulated otherwise), but will release these (to allow you to use alternative customisation, etc.) on request, subject to a digital release fee provided through our service quotations.
5.3 For any images or content that you supply to us, you must have full permission of the copyright holder, and as such, you indemnify us against any future copyright claims.
Proofs
6.1 All proofs will be provided electronically – this allows rapid turnaround time. If you wish to receive printed proofs, each one will be charged for as an additional service. Please inform us if this is required.
6.2 No work will be printed or published until your confirmation and agreement to the proof document is received.
Delivery
7.1 We will attempt to make delivery of digital services during normal working hours. General
8.1 Current all costs exclude VAT
8.2 Prices are subject to change without notification.
8.3 Should HAE start to include VAT, we will advise clients in advance of their next new quote/job request. VAT will be charged at the prevailing rate unless otherwise stated.
8.4 Time or price quotations are subject to change unless quoted in writing and then are subject to a maximum guarantee of 1 month from the date written.
8.5 Website and email hosting services provided by HAE are not offered with guarantees or assurances of service delivery or performance. However, HAE and their professional service providers make all reasonable efforts to ensure continual professional services are provided.
8.6 We do not allow any illegal or obscene material or undesirable content (such as providing downloads of hacker software, etc.). Any software that can be downloaded from hosting service may only be hosted if you have the permission of the copyright holder. Additionally, the use of our systems to send bulk email (whether opt-in or not) is strictly forbidden.
Brand Packages
9.1 HAE reserves the right to change the content of packages unless quoted in writing and then are subject to a maximum guarantee of 1 month from the date written.
9.2 The consultation session is to be up to 1 hours duration at a location convenient for both Client and HAE.
9.3 File formats supplied of the Digital Assets will be .rvt, .rfa and .pdf Privacy
10.1 To contact HAE regarding privacy you can email us at info.haeconsultants@gmail.com
10.2 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
10.3 Our full privacy policy is available on our website www.haeconsultants.com.
10.4 This website is independent of Autodesk, Inc. and is not sponsored, endorsed, or affiliated with Autodesk, Inc. Autodesk Revit is a product that Autodesk wholly owns. Any reference to Revit on this site is made to acknowledge this ownership. Refer to Autodesk's own website and product pages for specific trademark and copyright information. Please visit www.autodesk.com to buy Revit or to get more information.